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Support

Covid-19

Important message

Dear Guest,

Your health and wellbeing have been a priority to the Nikki Beach family for the past 20 years. In the spirit of empathy and transparency we would like to inform you that, adhering to the Greek government announcement to suspend the operation of all hotels and resorts, in an effort to prevent the spread of COVID-19, we are regretfully obliged to postpone our opening date till the end of June.

Meanwhile, we’ll be doing our best to think of the brighter days ahead and prepare our unique resort for your future stay. Your safety and security, as well as your satisfaction, is our utmost priority. As coronavirus (COVID-19) is spreading and appears to evolve, we are committed to ensuring your travel arrangements with flexibility.

We hope that we’ll have the opportunity to welcome you soon, but in the meantime please find below our updated flexible policies.

If you have booked your stay directly through our website or our reservations team with arrival until the 30th of June, you may rebook your stay and get benefited with a 10% discount without any fees apart from the rate difference according to the period. If you have booked your stay directly through our website or our reservations team with an arrival from 1st of July till 31st of December, we provided you with further flexible options according to the rate booked: In case of reservation in a non-refundable rate plan, you can rebook your stay in a future date within 2020 or 2021, without any fees apart from the rate difference according to the period. You do not have to decide the dates in advance. We will provide you with a voucher you can use as soon as you feel more confident to rebook. In case of a reservation on a refundable rate, you can cancel your reservation without any fees applied even up to seven (7) days before arrival. If you have booked your stay through your travel agent or an online travel agency, you are kindly requested to contact your provider directly and they will be able to assist you with your request.

Stay safe during your future stay with us

All safety precautions and measurements have been met according to the guidance of local, European, and global health authorities and we would like to thank you in advance for trusting us. During these challenging times, we are committed to keep you satisfied and serve you with excellence.

Our resort team is receiving ongoing briefings and adopting enhanced operating protocols.

o We have taken measures to minimize contact during check-in/check-out process.
o We adhere to the safety distance setting, on our restaurant as well as on our pool and beach areas.
o We have adopted thorough environmental cleaning on commonly touched surfaces with an approved disinfectant on our rooms and suites.
o We have increased the frequency of cleaning our public areas (including lobbies, door handles, public bathrooms, etc.) and have continued the use of a hospital-grade disinfectant.
o We will continue to adjust the food and beverage service in accordance with current food safety recommendations.
o We have increased the deployment of antibacterial hand sanitizers throughout the resort area.
o We support and follow the guidelines and recommendations of local and health authorities.

Since this is a rapidly changing situation, please stay tuned for announcements about our opening date for the season.

If you need to make or adjust a reservation, please contact:

• Reservations.Santorini@nikkibeachhotels.com
• T: +30 22860 37093

Brighter days are ahead, stay safe.
With kindest regards,
Nikki Beach Resort & Spa Santorini

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